What it answers, what it refuses, how the numbers are kept honest, and who controls it.
What is AI HR software?+
AI HR software is HR software with AI built into it: it answers questions from your own HR records, helps employees complete routine tasks, and reads documents such as CVs for you. In HRX360 the AI works inside the product under each user's own permissions: it never connects to your database, and only the result needed for an answer is sent to the AI service.
What questions can Ask HRX360 AI answer?+
Workforce (headcount by any dimension, joiners, leavers, turnover, tenure, probation), Emiratisation (your percentage and the gap to a target), attendance (who is absent or late today, attendance rate by department), leave (who is out, pending requests, balances, leave taken by type), documents (expiring and missing employee documents, company documents due), hiring (pipeline by stage), onboarding (checklists and overdue tasks), open HR requests and job changes.
Can it answer payroll or salary questions?+
Not in this phase. It declines payroll, salary, benefits and asset questions and names the screen to open instead. No pay data, bank details, contact details or dates of birth are ever returned.
Are the numbers reliable?+
Figures displayed in cards, tables and charts come from HRX360's query results, not from the AI. AI commentary can contain mistakes, and results depend on the underlying records and how the question is interpreted. Check important decisions against the relevant records on the screen it names.
Does the AI see our whole database?+
No. AI Intelligence never writes a database query and never sees the database. It chooses from a fixed set of read-only questions we built; HRX360 runs the query on your records and the AI reads the result. It can only use the areas your role can already open with the right to see other employees. The employee assistant is a separate mode: it acts only on the employee’s own data and submits a request only after the employee confirms it.
Who decides who can ask?+
You do. An administrator switches Ask HRX360 AI on or off for the whole company; while off, nothing is sent to the AI service. A role permission decides which roles may ask, and each role’s other permissions decide what an answer may read. Each question is recorded in the audit log; answers are not stored.
How many questions do we get?+
Data questions are counted for the whole company per day: 3 on Standard, 20 on Professional and 50 on Enterprise, with more available on request. The how-to guide is never limited.
Can employees apply for leave by chat?+
Yes. In the employee app, Ask HRX360 works as an agent on the employee’s own data: it checks the dates against your leave rules, shows a summary to confirm, then submits. It can also fetch a payslip, show attendance and report document expiry dates. Nothing is submitted without the employee confirming.
Does HRX360 use AI in hiring?+
Yes. When you switch it on, every applicant's CV is compared with the job's requirements and given a match score, with requirements marked met or not, strengths, gaps and interview questions. It never moves or rejects anyone, and it is instructed to ignore name, nationality, gender, age, religion and photo.