Resignations
Submitted and approved through a defined route instead of an email that gets lost.
Part of HRX360 HR Software · Employee Self-Service
HR Letter RequestsSalary Certificates, NOCs and Advances in One Place
Employees request. Managers approve. HRX360 generates, files and verifies every employee letter using live HR data, and schedules approved salary advances into payroll.
Starts from AED 6 per employee/month · Zero setup fees
The short answer
What is an HR letter request?
An HR letter request is an employee asking the company for an official letter: a salary certificate for a bank, a salary transfer letter, a no-objection certificate (NOC) or an employment certificate. In most UAE companies it still runs on email, a Word template and a signature run.
In HRX360 it is part of your HR software. Employees submit the request from the self-service app, it follows the approval steps you set, and HR issues a numbered letter from the employee's current record. Salary advances, resignations and your own request types run through the same place.
See it on a live account- 01
Employee requests
From the self-service app, in a few taps. HR can also raise a request on an employee’s behalf.
- 02
The right person approves
Each request type follows its own approval steps. Approvers act from their inbox or by email.
- 03
HRX360 completes it
A numbered letter on your letterhead, an advance scheduled into payroll, or a recorded answer.
- 04
Filed and traceable
Letters are filed under the employee’s documents. Every request keeps its number and history.
Employee letters & certificates
Salary certificates and NOCs, issued from live employee data
Let employees request salary certificates, employment letters and NOCs directly through Employee Self-Service. Each request follows its configured approval workflow before HR issues the document.
Approved letters are generated from branded templates using the employee's latest HR record, including job title, salary, bank details and identification information. Every issued letter receives a unique letter number and verification code, is automatically filed under the employee's documents, and can be downloaded from the app.
When a bank, embassy or other authority contacts HR to confirm a letter's authenticity, HR can verify it instantly in HRX360 using the letter number or verification code.
- Salary certificate
- Salary transfer letter (bank)
- No-objection certificate (NOC)
- Employment / experience certificate
- + Your own templates
Your Company LLC
Company letterhead
LTR-2026-000045
12 October 2026
SALARY CERTIFICATE
This is to certify that Aisha Khan is employed with us as Senior Accountant and draws a monthly salary of AED 12,500.
Issued at the employee's request, addressed to the bank.
Verification code
7QK4-M2XD
Salary advance · HRQ-2026-000012
AED 3,000 over 3 instalments
November 2026AED 1,000Scheduled
December 2026AED 1,000Scheduled
January 2027AED 1,000Scheduled
Each instalment arrives in the pay run as a salary advance deduction. No one has to remember it.
Salary advances
Approve a salary advance once. Payroll deducts it every month.
Advances tracked in a notebook or a spreadsheet get forgotten at payroll time. In HRX360 an approved advance creates its own instalment schedule and feeds each deduction into the pay run for its month.
- Limits you set. Cap an advance as a percentage of monthly salary, set the maximum instalments, and allow one open advance per employee.
- Scheduled on approval. The employee chooses the amount and instalments; final approval creates the schedule from the first deduction month.
- Locked months handled. If a payroll month is already locked, the instalment is held for HR to post later, move to the next month or settle outside payroll.
- One view of what is owed. HR sees every instalment and each employee’s outstanding balance in one list.
Every other request
One place for everything employees ask HR
Not only letters and advances. Each request gets a number, follows its own approval route and keeps a full history, so nothing depends on finding the right email.
Return to duty
Employees confirm they are back from leave, and the resumption date is recorded against that leave.
Document and details updates
Requests to change personal details or documents reach HR with the information attached.
General HR requests
One numbered channel for everything else employees ask HR.
Your own request types
Petty cash, uniforms, incident reports: define the form fields and the approval route yourself.
Confidential types
Mark a type confidential so only HR and its approvers can see it.
Approvals
The right approver every time, and no request left stuck
Every request type has its own approval route. Approvers get the request in their inbox and by email, and can approve, reject or return it to the employee for more information.
Schedule a Live DemoOne inbox for approvals
Requests sit alongside leave and other approvals, so managers check one queue.
Multi-step routes
Send a step to the line manager, a role, a named person, or the employee’s existing approval flow.
A fallback approver
If a step has no approver, it goes to a fallback role you choose instead of stalling.
Employees stay informed
The requester is notified at each change of status and can track the request in the app.
Works with the rest of your HR software
- Employee self-service: where requests start
- Employee management: the record letters read from
- Document management: where issued letters are filed
- Payroll: where advances are deducted
Frequently asked questions
HR letters, requests and advances, explained
How letters are issued and verified, how advances reach payroll, and who approves what.
What is an HR letter request?
An HR letter request is an employee asking the company for an official letter, such as a salary certificate for a bank, a salary transfer letter, a no-objection certificate (NOC) or an employment certificate. In HRX360 the employee submits the request from the self-service app, it follows the approval steps set for that letter, and HR issues a numbered letter on the company letterhead from the employee's current record.
Which letters can employees request in HRX360?
For UAE companies HRX360 starts with four standard letters: salary certificate, salary transfer letter for a bank, no-objection certificate (NOC) and employment or experience certificate. The wording of each template is editable, and you can add your own letter types.
How is a salary certificate verified when a bank or embassy asks?
Every letter issued from HRX360 carries a unique letter number and a verification code. When a bank, embassy or other authority contacts your HR team to confirm a letter, HR enters the number or code on the Verify a Letter screen and sees straight away whether it is genuine and who it was issued to.
How do salary advances work with payroll?
An advance request carries an amount and a number of monthly instalments. Once it is approved, HRX360 creates the instalment schedule and adds each instalment to the employee's salary advance deduction for its payroll month, starting from the first deduction month chosen on the request. If a payroll month is already locked, that instalment is held for HR to post later, move to the next month or settle outside payroll.
Can we set limits on salary advances?
Yes. You can cap an advance as a percentage of monthly salary, set a maximum number of instalments, and limit each employee to one open advance at a time.
Who approves a request?
Each request type has its own approval route with one or more steps. A step can go to the employee's line manager, to anyone holding a role, to a named person, or through the employee's existing approval flow. A fallback role covers any step where no approver is found, so a request is never stuck.
Can we create our own request types?
Yes. Alongside the standard types you can define custom ones, for example petty cash, uniform requests or incident reports, with your own form fields and approval route. A type can be marked confidential so that only HR and its approvers see it.
How do we switch on HR letters and requests?
The module is available to every HRX360 customer and is switched on by your administrator in Settings. Switching it on installs the standard UAE request types and letter wording, which you can rename, re-route or disable afterwards.
Ready to take letters and advances off email?
A free 30-minute demo: an employee requests a salary certificate, a manager approves it, and HR issues the numbered letter. Then an advance, from approval to the pay run.
Plans start from AED 6 per employee/month. No implementation fees.